Website Squadron Returns Policy

Overview

We specialize in providing digital services, including WordPress development, Elementor customization, Search Engine Optimization, and Search Engine Advertising. Please note that we do not offer any physical products; all our services are delivered digitally.

Subscription Model

Monthly Payments: Our services operate on a monthly subscription basis. Clients pay a recurring monthly fee to access our services.
Advance Payment: The subscription fee covers services for one calendar month in advance.

Cancellation Policy Client-Initiated Cancellation

Flexibility: Clients may cancel their subscription at any time if they are not satisfied.
Service Continuation: Upon cancellation, we will continue to provide services for the remainder of the paid month.

90-Day Grace Period

Eligibility: If a client informs us via email about financial difficulties leading to cancellation, they are eligible for a 90-day grace period.
Service Maintenance: During this period, we will keep their online infrastructure live.
Reactivation Opportunity: Clients can reactivate their subscription within these 90 days without any data loss.

Cancellation Without Communication

Data Backup: If a client cancels without emailing us:
- We will back up their WordPress website using the All In One WP Migration plugin.
- We will also back up their emails.
Data Delivery: All backups will be sent via TransferNow to the client’s registered email address. It is then the responsibility of the client to download their own backup, within 7 days, as TransferNow does not store data for a very long time.

No Physical Returns

Digital Services Only: Since we provide only digital services, there are no physical products to return upon cancellation.

Contact Information

Email Communication: For cancellations due to financial predicaments or any other inquiries, please contact us at [email protected].

This article was last update on 11 October 2024, and was written by Christiaan Gouws.